Shipping / Pick Up
Shipping Policy
SHIPPING OF PARTY FAVORS AND OTHER ITEMS
Processing time: 5-9 business days. Packages are 10-14 business days.
Digital files: 2-5 business days (No physical item is shipped.)
Instant Digital files: Available in minutes (No physical item is shipped.)
Rush Service: Please understand if you need anything earlier than the listed times for services chosen, a rush processing fee will apply. The additional pricing for rush service starts at $15 and can be found under our "Add-Ons" section.
Shipping transit times vary depending on chosen method. (PLEASE BE AWARE IF YOUR SHIPPING DAY FALLS ON FRIDAY, YOUR ITEM(S) WILL BE SHIPPED THE NEXT BUSINESS DAY (MONDAY). WE ARE CLOSED ON ALL PROVINCIAL AND FEDERAL HOLIDAYS AND THEREFORE NO SHIPPING.
All items are shipped Ground Shipping w/tracking: 2-5 business days
Priority: 1-3 business days
Express Shipping: 1 business day
**THIS DOES NOT INCLUDE PROCESSING. (RUSH PROCESSING IS ALSO AN ADDITIONAL FEE OUTSIDE OF RUSH SHIPPING COSTS**
BALLOONS DO NOT SHIP
Balloon garlands and other balloon pieces are made fresh and can't be shipped. They're available by pickup or local delivery only.
LOCAL DELIVERY (CUSTOM BALLOON ORDERS)
Custom garlands and other installed balloon pieces are delivered and set up by us at your event. We deliver to the Greater Toronto Area and surrounding cities. $45 Fee for outside that area.
- Please give us the event address, date and time when you order.
- We'll confirm a delivery window with you before your event
- Someone must be available to meet us, and the space must be ready for setup.
- Take-down is not included. It can be added for $150 from our Add-Ons page.
DELAYS
Weather, traffic and other things outside our control can affect delivery. If we're running late, we'll contact you as soon as we can.
Pick Up Service
WHERE AND WHEN
Pickup is in Woodbrige, Hwy 27/Langstaff. The full address is sent after you order, during 5-9 PM Mon-Friday 7am-7pm Weekends. Your pickup date is the one you selected at checkout.
BEFORE YOU COME
- Bring your order confirmation or your name and order number.
- Please arrive within your pickup window. Orders not collected within 3 hours may be cancelled without a refund.
- Message us if you're running late or need to change your time: domipopco@gmail.com
TRANSPORT
Please check the size guide on the product page before ordering. Garlands are large and delicate, so your vehicle needs enough space. [4 ft: standard car back seat. 6 ft: standard vehicle with seats down. 8 and 10 ft: best in an empty large SUV, so please plan accordingly. Not sure? Message us before you order.
AFTER PICKUP
GRAB & GO
Once you've picked up your order, you're responsible for transporting and hanging it. Please follow the hanging guide included in your kit. Grab & Go garlands are for indoor use only.
FAVORS
Once you've picked up your order, you're responsible for transporting and set up.
Return & Cancellation Policy
MADE-TO-ORDER ITEMS
Our balloon garlands, installed pieces and personalized party favors are made specifically for you, in your colours and for your event date. Because of this, we can't accept returns or exchanges / returns and exchanges are limited as described below.
IF THERE'S A PROBLEM
If your favor arrives damaged, incorrect or not as described, contact us within 7 days at domipopco@gmail.com with your order number and photos. Returns may be eligible at the discretion of the owner only.
CHANGES AND CANCELLATIONS
- Cancellations: "Cancel at least 7 days before your event date for a 50% refund. After that, the order is non-refundable.
- Deposits are non- refundable.
- Custom Orders are non-refundable once materials and production have started.
BALLOON LIFESPAN AND CONDITIONS
Balloon life depends on temperature, humidity, sunlight and handling, so we can't offer refunds for balloons that deflate or pop after pickup or setup.
DIGITAL DOWNLOADS
Because digital files can't be returned, all digital download sales are final. If you have trouble accessing your file, contact us and we'll help.
PRINTED PARTY FAVORS
Once a proof for printed party favors are approved, the order can't be changed or refunded.
HOW REFUNDS ARE ISSUED
Approved refunds go back to your original payment method within 5 business days.
Cash Payment Policy
CONFIRMING YOUR DATE
A non-refundable 20% deposit is required to confirm your custom order.
Send your Interac e-Transfer to domipopco@gmail.com within 24 hours of placing your order. Please include your order number or full name in the message.
If we don't receive your deposit within 24 hours, your order will be cancelled and your date released.
REMAINING BALANCE
Your deposit is applied to your final total.
The remaining balance is due in person on the day of delivery, before setup begins. We accept cash or e-transfer.
Someone must be available at the venue to pay and to meet us.
NON-REFUNDABLE DEPOSIT
The deposit holds your date and covers our design and planning time, so it can't be refunded if you cancel. [If you reschedule with at least 7 days' notice, your deposit can be moved to your new date, subject to availability.]
GRAB & GO
Deposits do not apply to Grab & Go orders. Grab & Go orders are paid in full at checkout and picked up at the arranged time.